An insight is a learning, an "a-ha" moment -- a provocative statement of truth that is grounded in data. In insight is usually a new way of viewing the challenge we are trying to solve. Based on our Discovery Phase, which included personal contact and interviews with over 120 people with lived experience of homelessness and service providers, the iTeam developed our list of "Insights" along the pathways described in the previous section.
Click "Read More" on each insight to view supporting information, including photos and video interviews. You can also download our official Insights Presentation.
People get sicker when services are not grounded in their realities.
Deteriorating Path Insights
Relapsing Path Insights
People relapse when services are not designed to support social, emotional, and mental needs.
Resilient Path Insights
People bounce back when their needs are holistically met instead of only focusing on physiological needs.