Navigator Checklist

The Navigator Checklist gives people experiencing homelessness and navigators an easy-to-read tool to help new-entrants understand the process for accessing services and housing which helps the system leverage an individual’s agency and reduce the duration of homelessness.  Navigators and other intake workers can direct clients using a standardized checklist. This provides clients with accurate resources and opportunities for self-resolution.

Impact

  • When there is a standardized way of presenting information, there is transparency between service provider navigators and clients regarding what services are available and how to access them.

  • When information is provided in an accessible way, clients are able to navigate the system and connect to services independent of navigators.

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