Service Design Hustle

The Service Hustle for Homelessness brought together 40 design professionals along with 20 people with lived experience of homelessness in Austin for a weekend of explorative ideation, prototyping, and concept development. Participants used human-centered design principles to design services that could support people experiencing homelessness in new, innovative ways. 

By the end of the weekend, participants had generated six viable service solutions to tangibly help improve the homelessness experience. They also walked away with a new, evidenced understanding of homelessness and design in Austin. 


  • Connecting the design and street communities helps to forge relationships that may not have happened otherwise. 

  • Getting professionals together with people in the homelessness system for a weekend of exploration has allowed us to explore and prototype many more ideas and concepts than we otherwise could. 

  • Six service concepts to help improve the homeless experience have been built out and vetted to the degree that others can easily support the existing teams, come up with their own similar ideas, or pick them up where they left off. 


Download the following presentations to see some of the prototypes developed at the Service Design Hustle. 

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Baggage Game

Design Objective: 

Bring people who have experienced homelessness together with privileged people to facilitate discussion about real issues surrounding homelessness. 

Player Objective: 

Fill your backpack with the tools to help you get and stay successfully housed. 

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Resource Kiosk

The homeless community is dealing with the lack of current, trustworthy information. 

Our proposal is a crowdsourced kiosk and website that collects information from members of the homeless community about services that are available to them. This allows members to gain information without losing independence. 

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Lockers on Wheels

Storage is a struggle. 

A place to keep your things is essential to gaining and maintaining a sense of normalcy.

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Conversation Continuity

When digital devices are lost, broken, or stolen, critical communications are disrupted, adding a mental and emotional burden. 

Our solution is Communication Continuity Hubs, where technology is agnostic, accessible, and free. 

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Hustle Bussle

People experiencing homelessness need a way to access resources so they can get jobs. 

By providing a mobile experience, we will eliminate common obstacles in the job-seeking process and help PEH establish secure and sustainable employment. 

Zine and Videos

Service Hustle Zine

The Service Hustle Zine is a booklet of various topics associated with homelessness. Put together for the Service Design Hustle event, the zine contains serious information, but it is presented in a colorful, handmade way.  These issues included in the zine are: 

  • Transportation

  • Staying Housed

  • Getting Employed

  • Safety 

  • Homelessness Awareness

  • Storage

  • Relaxation 

  • Pets 

Flip through the zine and read about the way these topics may affect people experiencing homelessness on a regular basis.