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Recommendations

Successful services empower the humans at their center, accommodating for their strengths and their needs. Each of these recommendations suggests a way to tailor services to fit people's realities.

STRENGTHS-BASED

ASSESSMENT

Strengths-Based Assessments can help the system adopt and standardize client-centered practices which will increase self-sufficiency by leveraging client's strengths. At entry into the homelessness system, clients will go through an intake assessment that gauges their strengths and supports them in pursuing personal and professional goals. Clients are the drivers of the goals they work on. Case managers provide the appropriate extrinsic rewards and incentives for working toward goals. 

SERVICE

ALIGNMENT

City contracts do not currently have a standardized process for capturing and sharing data related to service provision. Working together, the Sunlight Foundation, the i-Team, and CTM discovered that the lack of a transparent contracting process hinders coordinated efforts to address homelessness within the city. Existing performance measures do not capture the full spectrum of activities that are made possible for city funding: case management, basic needs, medical and mental health treatment, and even shelter. The city needs to adopt a process that better illustrates all of the services that they are funding, and how those services fit into the larger homelessness system. 

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